Solutions > OutBound Dialers
Businesses regularly need to contact their existing and potential customers by telephone for various reasons including collection, reminders and notifications, greeting , tele-marketing and tele-sales calls.
Providing proper call handling, monitoring and reporting tools to the calling staff, a business can achieve significant advantages in this area.
Key Features and Benefits
-
Increased efficiency and output
-
Improved quality of interaction with the called party
-
Quick identification of good performing staff
-
Complete documentation of all activities and actions
-
Instant reporting capabilities and misuse prevention
-
Provides high degree of flexibility, control and manageability to the call center manager
-
Makes the job of the outbound Agent easier and simpler, making the agent more efficient and productive
-
Gives the agents a powerful way of processing outbound call jobs with complete monitoring, recording and documentation.
-
Multiple type of calling campaigns can be loaded and executed simultaneously.
-
Agents can be assigned into groups, each handling the designated type or all types of calls.
-
Automatically selects the next outbound call from the dial queue and presents the call-related details to the agent including name, phone number and call type.
-
Server automatically dials the number on behalf of the agent and connects the agent, if the call is answered. This automation eliminates the physical movement required to manually operate the telephone and avoids putting the customer on-hold.
-
All customer-agent conversation is recorded via Digital Voice Recorder option. The recordings can be retrieved for review on the basis of Called Number, Agent, Date, Time, Duration, etc
For enquiry, Email info@variationtechnologies.com