Our IVR Server integrated with variety of Databases is a powerful solution that provides information and services to your customers on a 24-hour basis without requiring the assistance of a human attendant.

The IVR Server provides you with lowest possible cost per transaction and a 24 hour access to information and service to your customers using your existing business logic or databases.

Key Features and Benefits

• Callers can dial in at any time and select the desired information from a wide range of available service areas.
• The caller can get the desired information, carry out allowed transactions and order services, find answers to most frequently asked questions; new product information, announcements and latest promotional details.
• Callers not satisfied with the self-service or callers looking for information or services not available in the self-service are transferred to the next available customer service agent.
• The self-service IVR Server can be connected with your LAN and customer database to allow the customers to access account related status such as balance, transactions, etc.